Skip to content
Consulting

CCX Consult Network

A network of independent CX, BPO/GBS and contact centre consultants who work together rather than for a single firm. The structure is the selling point, and it is also the thing that is hardest to put on a website.

The CCX Consult Network website homepage, designed and built by Fusion By Design

The brief

A consultancy network is not a firm and it is not a directory. The value is that a client gets a named specialist rather than whoever is on the bench, and that those specialists know each other well enough to work as one team.

Most sites in this space obscure exactly that. They either present as a faceless agency, which throws away the individual reputations, or as a list of profiles with nothing holding them together.

What we built

The consultants are the centrepiece rather than a page buried under About. The homepage introduces them by name and face immediately, because in this market the names carry the credibility, and a dedicated consultants section gives each one the room their background needs.

The services are written the way the buyers actually search and procure - start-up workshops, optimisation, functional requirement specifications, RFIs and RFPs, tender evaluation, efficiency audits, benchmarking, process re-engineering. Specific, unglamorous and exactly what someone writing a scope of work is looking for.

A standards section sets out the frameworks the work is measured against - SANS, ISO and Dubai Government standards, and the KPI set behind them. For an industry where credibility rests on standards, that is a differentiator rather than a footnote.

The eBook library and insights articles give the site a reason to be visited by people who are not yet ready to enquire.

Why it works

It is a static Astro build: no WordPress, no plugins, no database. For a site whose job is to look permanent and authoritative, the best outcome is that nothing ever breaks and nothing needs patching on a Friday night.

Leading with named people also matches how this work is actually bought. Nobody appoints a contact centre consultancy from a capability statement - they appoint a person they have heard of, and the site is built around that.

Need something like CCX Consult Network?

Tell us about your project and get a free, no-obligation quote within 24 hours.