Privacy Policy

1. Introduction

Fusion By Design ("we", "us", "our") is committed to protecting your privacy and handling your personal information responsibly and lawfully. This Privacy Policy explains how we collect, use, store, share and protect your personal information when you visit fusionbydesign.co.za or engage our services.

This policy is issued in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa. By using our website or providing us with your personal information, you acknowledge that you have read and understood this policy.

2. Who we are

Fusion By Design is a web design and development studio based in Pretoria, South Africa. For any questions about this policy or how your information is handled, you can contact our Information Officer at info@fusionbydesign.co.za.

3. The personal information we collect

We may collect and process the following categories of personal information:

• Contact details you submit via our contact form - your name, email address, phone number and the contents of your message.
• Project information you voluntarily share with us in the course of an enquiry or engagement.
• Technical and usage data - such as your IP address, browser type, device information and pages visited, collected automatically to help us operate and improve the site.

4. How we collect your information

We collect personal information directly from you when you complete our contact form, email us, or otherwise communicate with us. We also collect certain technical information automatically through standard web technologies when you browse the site.

5. Why we process your information

We process your personal information for the following purposes:

• To respond to your enquiries and provide you with quotes.
• To deliver, manage and support the services you request from us.
• To communicate with you about your project or our services.
• To operate, maintain, secure and improve our website.
• To comply with our legal and regulatory obligations.

6. Lawful basis for processing

We process your personal information on the basis of your consent, the performance of a contract or steps taken at your request prior to entering a contract, our legitimate business interests, and compliance with applicable law - as permitted under POPIA.

7. Sharing your information

We do not sell your personal information. We may share it with trusted third-party service providers who help us operate our business - for example our hosting provider - and only to the extent necessary to provide their services. These providers are required to protect your information and may not use it for any other purpose.

Our websites and our clients’ websites are hosted via our hosting platform, Atomic Hosting (https://atomichosting.co.za/). We may also disclose information where required to do so by law.

8. Security

We take appropriate, reasonable technical and organisational measures to safeguard your personal information against loss, unauthorised access, interference or destruction. While we strive to protect your information, no method of transmission over the internet is completely secure.

9. Retention

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required to comply with our legal obligations, after which it is securely deleted or anonymised.

10. Your rights under POPIA

As a data subject, you have the right to:

• Be notified that your personal information is being collected or has been accessed without authorisation.
• Request access to the personal information we hold about you.
• Request that we correct or delete personal information that is inaccurate, irrelevant, excessive, outdated or unlawfully obtained.
• Object to the processing of your personal information.
• Withdraw your consent at any time, where processing is based on consent.
• Lodge a complaint with the Information Regulator.

11. Cookies & analytics

Our website may use cookies and similar technologies to ensure the site functions correctly and to understand how it is used. You can control or disable cookies through your browser settings, although some features of the site may not function properly as a result.

12. Lodging a complaint

If you believe we have not handled your personal information in accordance with POPIA, you may contact us first so we can address your concern. You also have the right to lodge a complaint with the Information Regulator of South Africa:

• Information Regulator (South Africa)
• Website: inforegulator.org.za
• Email: complaints.IR@inforegulator.org.za

13. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the effective date updated accordingly.

14. Contact us

If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact us at info@fusionbydesign.co.za.